Refund policy

Refund, Return & Replacement Policy

Products purchased from ‘NARI’YAL’ are eligible for return, replacement, or exchange in accordance with our Return & Refund Policy, provided the request is made within the applicable return or replacement period. Returns or replacements will only be accepted if the product received is physically damaged, defective, or materially  different from its description on the product detail page. To initiate a return, replacement, or exchange, customers must notify us at email within 72 hours of receiving the product. Requests will be processed only if all the conditions outlined below are satisfied.

If You've Received a Damaged or In-correct Product

Please get in touch with us within 72 hours of receiving your order if :

  1. Your product arrived damaged or broken.
  2.  There has been leakage or spillage during transit.
  3. You received a different product from what you ordered.
  4. An item is missing from your package.
  5. There is a concern regarding the quantity or weight of the product received.

To help us investigate the issue quickly, please email us at cc@nariyal.co.in with :

  •  Your Order Number or Invoice Number
  • Clear photographs of the product and packaging
  • An unboxing video showing the package being opened and the issue identified

For missing products, wrong items, leakage, or quantity-related concerns, the unboxing video is mandatory as it helps us verify the issue with our logistics partners.

Once we receive your email and supporting evidence, our team will carefully review the details. Please allow us up to 7 working days to investigate and get back to you.

If your request is approved, we will arrange for a replacement or refund, depending on the nature of the issue and product availability.

Return & Replacement Process

In cases where a return is required, the product should be sent back in the same condition in which it was received, along with its original packaging.

Once the returned product reaches our warehouse, we will conduct a quality check. Approved replacements are usually dispatched within 3 working days, and tracking details will be shared with you via email.

Refunds

Where a replacement is not possible, an approved refund will be processed to the original mode of payment used during checkout. Refunds will be initiated within 7 working days from the date the refund request is approved.

Please note that banks and payment providers may take additional time to reflect the refunded amount in your account.

A Few Important Things to Note

We may not be able to approve requests if :

  1. The issue is reported after 72 hours of delivery.
  2. The product has been used, tampered with, or damaged after delivery.
  3. Required photos or unboxing videos are not available for verification.

Need Help?

For any questions regarding your order, returns, replacements, or refunds, feel free to reach out to us at :

Email - cc@nariyal.co.in
Customer Care - 08956985927

Thank you for choosing NARI'YAL Cosmetics. We appreciate your trust and are always here to help make your experience with us a pleasant one.